Who is O-Psych
Making Work Worth It, Globally
O-Psych is a workplace transformation consultancy committed to redefining how people experience work.Grounded in organisational psychology and inspired by the Butterfly Effect, we believe that small, intentional actions can create powerful ripple effects across teams, cultures, and countries.
We are the creators of the Well-being@Work© Index, a globally validated standard for workplace well-being. Through data-driven, evidence-based strategies, we empower organisations to achieve peak performance without compromising human well-being.
With every insight, dashboard, and intervention, O-Psych helps organisations turn intention into impact, creating soulful, sustainable, and measurable change.
O-Psych’s Philosophy
The Butterfly Effect
O-Psych’s philosophy is inspired by the Butterfly Effect—the idea that small, intentional actions create powerful ripple effects to achieve peak performance. Using the W@W© Index, we make precise, data-driven decisions to drive soulful, evidence-based and sustainable transformation for organizations, teams and individuals.
Well-being@Work© Suite of Services
Integrated Solutions for Peak Performance
O-Psych takes data-driven practices via the Well-being@Work© Index, App and Dashboard to deeply understand the state of organizations, teams and individuals. We then take evidence-based approaches via Transformational Workshops and W@W© Certification Programs to facilitate soulful transformation. The W@W© Movement acts as a force to sustain peak performance while making work truly worth it.
Data-Driven Practices
• Over 20 Talent Assessments
• Immediate Personal Results
• Comprehensive Guidebooks
• Access to Real-Time Dashboard
• Demographic Comparisons
• Insights with Recommendations
• Timeline Trends
Well-being@Work© Index: App & Dashboard
Evidence-Based Approach
• Psychological Safety (Leaders)
•Team Re-Charge! (Teams)
• Winning Your Inner Game (Individuals)
• Well-being@Work© Index: Profiling Certification (Practitioners)
• Well-being@Work© Index: People Leaders Certification (Leaders)
Transformation Programs, W@W© Certification
Sustainability : How We Keep It Going
• Well-being@Work© Partnerships
• Well-being@Work© Wavemakers
Well-being@Work© Index: Movement
The Well-Being@Work©Index is the first globally validated standard for workplace well-being. It is a unified and validated 10-minute diagnostic tool which measures:
Psychosocial Risk
How well employees are managing their stress or pain
“What’s Causing Chaos In Your 9 To 5?"
14 Items 20 Risk Factors
- Quantitative Demands
- Emotional Demands
- Tempo, Work Pace
- Influence at Work
- Possibilities for Development
- Meaning of Work
- Social Support from Supervisors
- Predictability
- Rewards (Recognition)
- Role Clarity
- Quality of Leadership
- Commitment to the Workplace
- Job Satisfaction
- Work-Life Conflict
- Vertical Trust
- Organizational Justice and Respect
- Stress
- Burnout
- Self-Rated Health
- Offensive Behaviour.
Psychosocial Well-being
How well employees are managing their stress or pain
“Are You At Your Best State to Score Goals?”
14 Items 3 Well-being Domains
Emotional Well-being
- Positive Affect
- Quality of Life
Social Well-being
- Social Contribution
- Social Integration
- Social Growth
- Social Acceptance
- Social Coherence
Psychological Well-being
- Self Acceptance
- Environmental Mastery
- Positive Relations with Others
- Personal Growth
- Autonomy
- Purpose in Life
Psychological Safety
How safe employees feel to take positive action and be brave
“Do You Feel Safe To Be Brave?”
7 Items 4 Safety Domains
- Inclusion Safety
- Learner Safety
- Contributor Safety
- Challenger Safety
2025 Malaysia Well-being@Work© Report Overview
Findings: The Malaysia W@W© Index for 2024 has decreased by 3% since 2023. Psychosocial Risk score has increased by 6% from 34% to 40%, Psychosocial Well-being score has stayed the same at 62% and Psychological Safety score has decreased by 2% from 66% to 64%.
Well-being@Work© Partnerships
Our Well-being@Work© Partners are committed to drive workplace well-being, empowering organisations to create better work-life experiences for all.
Well-being@Work© Wavemakers
Badrie Abdullah
Principal - Talent
TalentCorp Malaysia
Hetal Doshi
Chief Executive Officer
O-Psych Sdn Bhd
Lim Chee Gay
Managing Director
The Access Group
Norlida Azmi
Independent Director
Shazli Ghani
Human Resources Director
L'Oréal Malaysia
Nadia K Ismail
Vice President & Director Exxonmobil Exploration
and Production Malaysia Inc.
Gary Leong
Vice President Health,
Safety and Environment
Bumi Armada Berhad
Farid Basir
Chief People Officer
MBSB Bank Berhad
Nadiah Tan Abdullah
Chief Human Capital Office
Malaysia Airports
Wong Lye Ling
Senior GM
Group HR and Administration
Gamuda Berhad
James Morrison
Vice President & Director
Content Services Astro
Razman Ismail
Chief People Officer
UEM Edgenta Berhad
Norita Hamid
Head, Centre
of Employee Experiences
UMW Corporation
Emeliana Rice-Oxley
Independent
Non-Executive Director
Victoria Ang
People Director
Heineken Malaysia Berhad
Selvamalar Alagaratnam
Partner
Skrine
Hetal Doshi
Chief Executive Officer
O-Psych Sdn Bhd
Sue Ann Lim
Head of OSH
Supply Chain Management
Well-beingCelcomDigi
Vijay Kumar
Head
Occupational Health & Safety
Grab Taxi Malaysia
Jancy Lee Poh Wei
Talent Acquisition Director
L'Oréal Malaysia
Norfazidah Abu Bakar
Chief
Corporate Services Officer
U Mobile
Siti Samsani Merzuki
Senior Manager
Talent Development
Digital Nasional Berhad
Sharm Ravindran
Managing Partner
Ravindran Advocates &
Solicitors
Dato’ Dr. Munirah Looi
Founder & Strategic Advisor
Brandt Business Services
Mitzie Antonio
Human Resources Director
Nestlé Malaysia
Gerlyn Cheah
Country OHS &
Security Manager
Grab Taxi Singapore
Kwok May Leng
Managing Director
Upskillup
Dr Kenneth Cafferkey
Professor
Sunway Business School
Sunway Universit
Clientele: Trusted by Leading Organisations
Partnering with organisations across industries to drive Well-Being@Work© and peak performance.
Hear From Our Clients
Hear what our clients say about our W@W© Suite of Services!
Ida Hanim
“Hetal was hired to develop the coaching program and the Lead Coach. Her expertise and experience in coaching out-placed employees were detrimental to the project. Hetal delivered the program with such detail and compassion. I learnt very much from her too. She handled the demoralised staff with empathy and care. I would definitely recommend Hetal to companies who seek her expertise in Career Transition and Outplacement.”
Idris Ibrahim
“Because of Hetal, we are now clearer about the roles and responsibilities that we need to play, there are more feedback exchanges within the team, greater levels of reflections are being experienced and a new and energized spirit to move forward has been created. She is crafty in dealing with our emotions and is able bring out the best of us by ensuring we are able to see the bigger vision.”
Jaya Arumugam
“There are many trainers/motivational speakers out there but only a few will create a meaningful impact in your life. I must say that Hetal is one of the few I know that does what she does the best with so much of passion. I attended few of Hetal’s workshops and learnt a lot from every one of them. I get re-energized after her workshops. Strongly recommended. It is worth your time to invest on Hetal’s talks/workshops."
Animesh Mukherjee
"I had the opportunity to work with Hetal during a mass culture change program we initiated at Digi called "What's Your Next" which aimed to drive a grass-roots level connect with our Digital Transformation agenda. During the program, I found Hetal to be competent, passionate & committed. She was able to integrate with our culture & reflect our DNA as she led numerous workshops over a 12 month period across the entire organisation. Beyond that, I have asked for and received 'thoughtful partnership' from her. In a landscape of cookie cutter leadership development programs, it's refreshing to work with someone who is willing to engage deeper, build something different and chase outcomes that go much beyond a training program."
Google Malaysia
"O-Psych worked with Google Malaysia to design and facilite the “Winning Your Inner Game” Programme for all it’s employees across all levels of leadership. The program received a 100% NPS with an overall 96% effectiveness score."
Ilango Santhana
"Hetal is one of the excellent trainer that I've met so far. Hetal makes you feel at ease, her delivery is clear and to the point. She knows when to lift the group with humour and she knows when the focus has to change. Hetal is very energetic and passionate about her course delivery. The overall course was well structured, organised, and truly inspirational."
Dr Vimal Sathiaseelan
"Hetal's experience and expertise is immediately evident in a field of increasing importance."
Prof Dr Kenneth Cafferkey
"I have had Hetal twice as a guest lecturer and trainer at Sunway University, and she has done an exceptional job. She is very professional and people-focused and receives excellent feedback from students."
