Refund Policy

For details on our refund deadlines and policies, please refer to the information below.

Please note that our policies differ between Assessment Guidebooks payments and one-time payments made for online modules, and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use very seriously, and we have no obligation to offer refunds to users who violate these or other O Psych policies, even if their requests are made within the designated refund period.

Your satisfaction with your Program, Product or Service is important to us. Yet, because of the extensive time, effort, preparation, and care that go into creating and/or providing our Programs, Products, Services and Program Materials, we have a very strict refund policy. Most of our content is digital and therefore, a lengthy refund policy could result in the theft of our materials. If you are unhappy with your purchase, we welcome you to email us at [email protected] to provide feedback.

Termination

You have the right to terminate your use of or participation in our Programs, Products or Services at any time by sending an email to [email protected] We reserve the right in our sole discretion to refuse or terminate your access to our Programs, Products, Services or Program Materials, in full or in part, at any time, without notice, by sending you an email to the e-mail address you provided upon purchase of the Program, Product or Service. In the event of cancellation or termination by either of us, you will have 24 hours to pay any and all remaining payments or balances that are owed to us. Upon termination by either of us, we reserve the right to immediately refuse or terminate your access to any aspect of our Programs, Products, Services and/or our Program Materials, including but not limited to our Website, e-mail communications, or any other method of communications related to our Programs, Products, Services or Program Materials at any time without notice and in our sole discretion. All of the terms of this Terms of Use, including but not limited to all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, release of claims, and our Refund Policy will still apply now and in the future, even after termination by you or us.

For Other Paid Services

Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, O Psych has no obligation to provide refunds or vouchers for any other Services.